Returns

Before returning any products, please be sure to review the following policies regarding returns.

• Returns/exchanges are accepted only if the merchandise you received from us is defective, broken, or was shipped incorrectly. 
  
  
• Any returns/exchanges must be authorized in advance by a customer service representative within 14 days from receiving the order. 
  
  
• Returns/exchanges sent back without proper documentation will not be processed nor returned to the customer. 
  
  
• Returns/exchanges will not be accepted on items that have been worn, washed or improperly cared for. 
  
  
• Shipping and Handling charges may not be credited on returns/changes. 
  
  
• JN Store will provide a pre-paid shipping label to return the defective, broken or incorrect item once approved by customer service.

You can contact us by email for any customer service requests at web@josefnewgarden.com.